All service control administrators are fully trained on our computer operated system Cash for Windows, which is used to log all service related calls to the help-desk as well as the scheduling of preventative maintenance visits and the running of service related reports.
Cash for Windows is a computer based programme that can be utilised to log all calls and services, with the ability to produce client reports to their needs around the works carried out. It also allows us to keep all client documentation, service agreements and engineering reports in one safe place.
Our database system runs in conjunction with the engineer’s hand-held PDA device; when a call has been logged the details are sent to the engineer for swift dispatch to site; this transmits all relevant details such as the address, site content, telephone number and instructions of the call to be actioned, along with previous service history. This all helps the engineers when responding to emergency calls and diagnosing faults leading to more “first time fix” calls, thus limiting disruption and cost to our customers.
Once the works are completed, data is transmitted back to the office where the job will be processed and then emailed to the client for their records or mailed in the post the same day.
Additional applications to assist in the running of day to day accounts are also used in conjunction with Cash for Windows; these programmes are ProNett, CAFM, Festoon and a dedicated link to our Central Monitoring Station.
GLOBAL SITES & DEPOTS
Our head offices are in Nottingham, but we also have offices in London as well as a number of distribution centres all across the UK.
Our engineers/technicians are based throughout the UK giving us comprehensive cover nationwide.